Top 5 most popular Member Support topics

Many of our members are facing challenges regarding their day-to-day real estate business during this uncertain time. To help ease your concerns and assist you with your questions, the Canadian Real Estate Association’s (CREA) Member Support team is working from home to provide you with the guidance you need, when you need it.

Here are five of the most popular topics for questions and where to find the answers.

1. CREA WEBForms®

CREA WEBForms® is an essential business tool you rely on. With its many features and functions, sometimes it just takes a bit of guidance to point you in the right direction.

Questions such as how to get started, how to create and edit a transaction template and how to add a clause are popular inquiries.

Many of the answers to these questions can be found on the CREA WEBForms® Learning Resource page which also includes a help guide, tutorial videos and scheduled webinars.

2. Digital signatures (or e-signatures)  

E-signature providers make the signing process simpler and easier for both members and clients, and it has become an essential part of using CREA WEBForms®.

Who do you call when you require assistance or have a question about how it works? That depends on which platform you are using.

If you are using an e-signature provider such as DocuSign, Instanet or Nexone, and have a question, it is best to contact the provider directly for assistance.




If you are working in CREA WEBForms® and require assistance, Member Support is your point of contact. You can reach them by email at or by phone at 1-888-237-7945.

3. Canada Emergency Response Benefit (CERB)

Many members have questions about their eligibility for government programs such as the Canada Emergency Response Benefit (CERB) and how to apply.

To determine CERB eligibility, we encourage you to apply. As you proceed with the application, you’ll learn whether you qualify or not. Those who are still unsure can ask the Government of Canada about their personal circumstances by calling the toll-free telephone line at 1-800-959-8281 or visit their website.

CREA has created a webpage for members: What REALTORS® Should Know About COVID-19, where you can find resources outlining everything you need now or will need in the future. The microsite is updated with the latest government collaborations, tech information, legal issues and webinars.

4. How to show a virtual open house on

We recently added the ability to advertise live steam open houses on listings.

It’s no surprise the introduction of new technology would spark questions:

  • What can I use livestreaming for?
  • What platforms does support?
  • How do I get started?
  • Can buyers watch my live stream on

We answered several of these questions in a previous blog, which you can read here.

The Live Stream feature is available through your board or you can set it up on

For more information, view our online resources.

5. DDF®

You can expand the reach of your listings, save time and build your brand using DDF®. It’s an easy way to share your listings on multiple third-party websites, while ensuring your listings are up-to-date and accurate.

Member Support receives many questions about DDF® like how do I set permissions or how do I add a data feed to my website? The answer, brokerage owners update DDF® permissions on behalf of their brokerage.

You can view DDF® resources online or you can schedule a webinar.

Our friendly and reliable Member Support team is available to receive your calls and emails Monday to Friday from 8:00 a.m. to 8:00 p.m. EDT at 1-888-237-7945 and

CREA WEBForms® assistance is available Monday to Friday from 8:00 a.m. to midnight EDT, and Saturday and Sunday from 8:00 a.m. to 10:00 p.m. EDT at 1-888-237-7945 and

The article above is for information purposes and is not legal or financial advice or a substitute for legal counsel. If you need professional advice you should consult a lawyer, accountant or other qualified professional.

Kimberly Driscoll is CREA’s Marketing Coordinator. Prior to joining CREA, Kimberly worked for an investment firm for 10 years and spent one-year teaching English in Seoul, South Korea, and exploring Asia. When not at the office, Kimberly can be found practicing yoga and planning her next travel adventure.

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