10 tips for going live

With in-person showings no longer the norm because of the COVID-19 outbreak, there’s a new virtual spot to place your open house signs.

Thanks to the REALTOR.ca live stream feature, Canada’s No. 1 real estate platform* now supports all major livestreaming services and prominently displays them on your listing.

Maintaining an online presence can be an essential part of succeeding as a real estate professional, but what if you’re not all that tech-savvy or up to date on all the trends? Sure, you can tweet and know how to upload photos to Facebook, but do you know how to take full advantage of hosting a open house live?

DID YOU KNOW: Real estate portals are reporting an increase of between 200% to 500% in requests for virtual home tours since the COVID-19 outbreak, according to a survey done by Local Logic.

“REALTOR.ca visitors who view videos and virtual tours are 48% more likely to reach out to a REALTOR®,” says Justin Wah Kan, Associate Director, REALTOR.ca. “Buyers still want to interact with the listing agent—the person who knows the home best—and so we made it a priority to introduce this live stream open house feature on REALTOR.ca listings.”

OK, so you want to take the dive and go live. Excellent! It’s almost as easy as pointing and shooting, but obviously there are a few things you’ll want to remember to make sure your virtual tour or live stream goes off without a hitch.

  • Take care of yourself

While we continue to deal with the effects of the COVID-19 outbreak, the most important thing you can do is make sure you are conducting the live open house safely. Conduct the open house alone, to practice physical distancing. Protect yourself and your clients’ home by cleaning things you’ll be touching throughout the livestream, like doorknobs, using a disinfectant—but try to touch as little as possible. Ask the homeowners to leave lights turned on and prop open doors, if possible. Make sure to wash your hands frequently and avoid touching your face. While you aren’t entertaining many people at once, the virus can live on surfaces for up to days at a time.

  • A smartphone

You don’t need much to get started, but a smartphone with a high-quality camera or different lens options is a must. Newer smartphones often have a variety of lenses, including wide-angle options, but there are third-party companies that make lens attachments for your phone. Be careful of fisheye-type lenses distorting the viewer’s perspective too much. Use a high-speed internet connection during you stream to ensure good quality.

  • Accessories

At its core, a live video only needs a phone and an operator, but to stand out and make your experience more enjoyable to viewers, consider using a gimbal and a Bluetooth microphone. A gimbal will help stabilize your video if there are no built-in stabilizers on your smartphone and while audio is often overlooked in livestreams, a 2018 study by the University of Southern California and the Australian National University shows audio quality influences whether people believe what they hear—and whether they trust the source of information.

TIP: any type of headphones with a built-in mic will do, so long as they can connect to your smartphone.

  • Promote your event

Would you expect people to show up to your party if you didn’t send out any invites? Of course not! Make sure to promote the live open house on your social media channels. “We advertise on our social media channels a few days before the live stream to help build excitement and get people intrigued about the listing,” says Lyne Burton, a REALTOR® and salesperson from Ottawa.

  • Set a time limit

Go live for too short amount of time, and you won’t attract many viewers. Go too long and viewers will tune you out. A walk-through should take about 10 to 15 minutes, depending on the size of the property, and then you can open up the floor for a Q&A session.

  • Practice and prepare

Before even thinking of going live, you’ll want to make sure you know the ins and outs of the property like the back of your hand. This will help you stay cool when prospective buyers are asking their questions. Research the areas of the home you want to highlight and use as selling features. Then, with your phone in your hand and thumb off the record button, rehearse as if you were going live. Focus on how you look, how to flip the front-facing camera to the rear-facing one and walk through the house to determine the best flow. “We have to live and work outside the box,” says Zee Zebian, a REALTOR® and salesperson from Calgary. “Things that make you feel uncomfortable at first may end up being the reasons you excel in your business.”

  • Engage with your audience

You’ll want to entertain as well as inform. If you’re camera shy, the easiest way to entertain is to encourage your audience to ask questions. Monitor what people are typing in the comments and address their posts. Even by welcoming new viewers to the virtual open house, you’re engaging with your audience.

  • Let your personality shine

If you’re a natural entertainer, now’s your time to let loose. If you’re more reserved, don’t feel pressure to be someone you aren’t. Remember, this is a time to show potential buyers your brand and why they should feel comfortable doing business with you.

  • Remember your lighting

We’ve all been in rooms with no windows or burnt out bulbs, and those aren’t the places to post during your live stream. While you still might have to do your best to show off every nook and unlit cranny of the home, when responding to questions or when addressing your viewers, make sure you can be seen. The best lighting will be beside windows, just make sure you aren’t backlit.

  • Track your performance

Social media sites like Facebook make it easy to track who viewed your live stream, how long they stayed on the video and your post’s reach. Use this information to build on your next live stream to figure out the best time of day to go live, elements that attracted the most engagement and how to attract a larger audience.

Remember, REALTOR.ca also supports many virtual tour and video service providers, including:

  •            Matterport
  •            YouTube
  •            iStaging
  •            immoviewer
  •            iGUIDE
  •            Property Panorama
  •            Realvision
  •            Vimeo
  •            Imagemaker360
  •            ListSimple

If you have any questions about how to setup a virtual open house, refer to our Member Help Guide and our previous CREA Café blog.

Share your live stream tips in the Comments below.

*Comscore, 2020

Matt Day brings his experience as a nationally-recognized multimedia journalist to the Canadian Real Estate Association as a Communications Advisor. Matt provides professional writing, digital media and communications support to CREA and assists in developing engaging social media content. He is regularly featured in the CREA Café where he provides interesting and entertaining content for REALTORS® to enjoy. Matt is a professional photographer but has dreams of becoming a rock star. He also enjoys mountain biking, skiing, hiking, and using the Oxford comma.

6 thoughts on “10 tips for going live”

  1. HI Matt,
    This has nothing to do with the above. I have a question for Crea?
    We pay CREA dues, that means Canadian Real Estate. We should have access to all the boards listing! Realtor.ca is for the public, so we are on a level playing field with the public….. something wrong there… My friend calls me up I am a member of the Canadian Real Estate Association she say I saw this great listing on Realtor.ca, can you get me the taxes, wanting more info then on the Realtor site I say no I am just a Realtor on one Board I cannot get anymore info. must call the listing agent. Same with OREA I am a member there, cannot access any information on the other boards. I think being on a level playing field with the public is wrong, (or make a portal with a little more info. for us not the public.)
    and paying Crea dues and Orea dues and my board fees.
    We were in a global economy but Real Estate trading for Realtors who wanted to sell a hotel in another province from Ontario had many barriers. We need some form of Country wide sharing for Realtors.
    At least give us a leg up over the public..
    Or here is my solution, just collect dues from the Brokerages.
    Stay Well Stay Safe Stay Happy

    1. I agree with Charmaine, the fact that public has easier access than we do to listings, invisible to us, is just plain ridiculous. It is bad. Really bad. Connect etc were a joke, public has better info that we do on interboard, made by you guys on realtor.ca!

      And on topic of tours, we should be able to upload self made tour filmed once to virtual open house section rather than live stream only, we need to be efficient too. If all agents do open house 2pm buyers can only see one of them. We should have option to upload open house tour thats pre-recorded for open house section, to join 21st century, even more so when public open houses are banned. Instead of sitting in the house and streaming new every 15 min for 2 hours.

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