Marc Lafrance, Director of Product Management and Member Services, is responsible for CREA Member Support, Training Teams and the Product Management Team. For the past 18 years, Marc has tackled a range of positions at CREA, including Director of Marketing. Before coming to CREA, he spent 23 years in the banking industry and later founded Canada’s first Internet-based program to help employees affected by layoffs or terminations. When he’s not at work, you can find him enjoying some quality time with his grandson.